Terms of Service

# Terms of Service

**Last Updated: 08 2025**

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## Introduction

Welcome to Soniqueo (www.soniqueo.com). These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

### About Soniqueo

Soniqueo is a leading manufacturer of industrial ultrasonic cleaning equipment based in China. We specialize in designing, manufacturing, and selling customized industrial ultrasonic cleaners for various industries including aerospace, automotive, 3D printing, CNC machining, and more.

### Company Information

**Company Name:** Soniqueo
**Website:** www.soniqueo.com
**Contact Email:** [email protected]
**Contact Person:** Ethan.Z
**Business Model:** Factory direct sales, B2B, B2C, wholesale
**Manufacturing Facility:** 1,000-square-meter industrial facility with 100+ employees

### Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

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## Definitions

### Key Terms

**”Company,” “we,” “us,” “our”** refers to Soniqueo and our industrial ultrasonic cleaning equipment manufacturing business.

**”User,” “you,” “your”** refers to any individual or entity accessing or using our website or services.

**”Services”** includes our website, product catalog, customization services, technical support, and all related services.

**”Products”** refers to our industrial ultrasonic cleaning equipment, including single-tank, double-tank, triple-tank, and multi-tank systems.

**”Content”** includes all text, images, videos, technical specifications, documentation, and other materials on our website.

**”Industrial Equipment”** refers to our range of ultrasonic cleaning machines designed for industrial applications.

### Business Terminology

**”Customization Services”** means our ability to design and manufacture ultrasonic cleaning equipment according to specific customer requirements.

**”Technical Specifications”** refers to the detailed product information, dimensions, power requirements, and operational parameters.

**”Quote Request”** means formal inquiries for pricing and product information submitted through our website or direct contact.

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## Use of Website and Services

### Permitted Uses

You may use our website and services to:
– Browse and research industrial ultrasonic cleaning equipment
– Request product information and technical specifications
– Submit quote requests for standard or customized equipment
– Download technical documentation and user manuals
– Contact our technical support team for assistance
– Engage with our sales team for business inquiries

### Prohibited Uses

You may not use our website or services to:
– Engage in any illegal or unauthorized activities
– Violate any applicable laws or regulations
– Infringe on intellectual property rights
– Distribute malware, viruses, or harmful code
– Attempt to gain unauthorized access to our systems
– Use automated systems to scrape content without permission
– Interfere with the proper functioning of our website
– Impersonate our company or employees
– Submit false or misleading information in quote requests

### User Responsibilities

As a user, you are responsible for:
– Providing accurate information in all communications
– Maintaining the confidentiality of any account credentials
– Using our services in compliance with all applicable laws
– Respecting intellectual property rights
– Reporting any suspected security issues or violations

### Account Registration

While account registration is not required for basic website browsing, registered users may receive:
– Personalized product recommendations
– Access to technical documentation downloads
– Priority customer support
– Updates on new products and services
– Customized quote management

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## Product Information and Orders

### Product Catalog

Our website displays information about our industrial ultrasonic cleaning equipment, including:
– Standard product lines with specifications
– Customization options and capabilities
– Technical documentation and user manuals
– Application examples across various industries
– Compatibility information for different cleaning applications

### Product Specifications

**Standard Equipment Options:**
– Single-tank ultrasonic cleaners
– Double-tank ultrasonic systems
– Triple-tank configurations
– Multi-tank industrial systems

**Customization Capabilities:**
– Size and power customization based on application needs
– Multi-frequency functionality for various cleaning requirements
– Integration with auxiliary processes (soaking, heating, spraying, drying)
– Manual, semi-automatic, and fully automatic operation modes
– Industry-specific solutions for aerospace, automotive, medical, and other sectors

### Quotation Process

**Quote Requests:**
– All quotes are provided free of charge
– Quotes are valid for 30 days unless otherwise specified
– Custom quotes may require additional technical consultation
– Final pricing may vary based on specific requirements and order quantities

**Order Process:**
– Orders are confirmed through written agreement
– Payment terms are established prior to manufacturing
– Delivery timelines are provided based on product complexity
– Custom orders may require longer lead times

### Pricing and Payment

**Pricing Information:**
– Prices are subject to change without notice
– Custom products are priced based on specifications
– Volume discounts may be available for large orders
– Prices exclude shipping, taxes, and customs duties unless specified

**Payment Terms:**
– Payment terms are agreed upon before order confirmation
– We accept various payment methods for international transactions
– Payment schedules may vary based on order size and customization requirements

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## Intellectual Property Rights

### Our Intellectual Property

All content on our website, including but not limited to:
– Text, images, videos, and graphics
– Technical specifications and documentation
– Product designs and engineering drawings
– Software and website functionality
– Trademarks, logos, and brand elements
– Proprietary manufacturing processes

This content is owned by Soniqueo or our licensors and is protected by intellectual property laws.

### User-Generated Content

If you submit content to us (such as technical requirements, feedback, or suggestions), you grant us:
– Non-exclusive, royalty-free license to use such content
– Right to incorporate suggestions into our products or services
– Permission to use testimonials or feedback for marketing purposes (with appropriate attribution)

### Trademark Usage

The Soniqueo name, logo, and related trademarks are our exclusive property. Unauthorized use of our trademarks is prohibited without written permission.

### Respect for Third-Party Rights

We respect the intellectual property rights of others and expect users to do the same. If you believe your intellectual property rights have been violated, please contact us at [email protected].

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## Privacy and Data Protection

### Information Collection

We collect and process personal and business information in accordance with our Privacy Policy, including:
– Contact information for quote requests and customer service
– Technical requirements and specifications for custom orders
– Website usage data for improving our services
– Communication preferences and marketing consent

### Data Security

We implement appropriate technical and organizational measures to protect your information:
– Secure data transmission and storage
– Access controls and employee training
– Regular security assessments and updates
– Compliance with applicable data protection regulations

### International Data Transfers

As we serve customers globally, your information may be transferred to and processed in different countries. We ensure appropriate safeguards are in place for such transfers.

### Your Privacy Rights

You have rights regarding your personal information, including:
– Access to your personal data
– Correction of inaccurate information
– Deletion of personal data (subject to legal and business requirements)
– Objection to certain processing activities
– Data portability where technically feasible

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## Limitation of Liability

### General Limitations

To the maximum extent permitted by law, Soniqueo shall not be liable for:
– Indirect, incidental, special, or consequential damages
– Loss of profits, data, or business opportunities
– Damages resulting from interruption of service or website downtime
– Third-party actions or content
– Force majeure events beyond our reasonable control

### Website and Service Availability

We strive to maintain website availability but do not guarantee:
– Uninterrupted access to our website or services
– Error-free operation of all website features
– Compatibility with all devices or browsers
– Immediate response to all inquiries or technical support requests

### Product Information Accuracy

While we make every effort to provide accurate product information:
– Specifications may be subject to change without notice
– Final product specifications are confirmed in writing before manufacture
– Images and descriptions are for illustrative purposes
– Custom products may vary from standard specifications

### Third-Party Links and Content

Our website may contain links to third-party websites or services. We are not responsible for:
– Content, privacy practices, or terms of third-party sites
– Products or services offered by third parties
– Accuracy or reliability of third-party information
– Any damages or issues arising from third-party interactions

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## Warranties and Disclaimers

### Product Warranties

Our industrial ultrasonic cleaning equipment comes with:
– Standard manufacturer warranties as specified in product documentation
– Warranties covering materials and workmanship defects
– Technical support during warranty period
– Repair or replacement services as outlined in warranty terms

### Service Warranties

We warrant that our services will be performed:
– With reasonable care and skill
– In accordance with industry standards
– By qualified technical personnel
– Within agreed-upon timeframes (subject to external factors)

### Disclaimer of Warranties

Except as expressly stated, all services and products are provided “as is” without warranties of any kind, including:
– Implied warranties of merchantability
– Fitness for a particular purpose
– Non-infringement of third-party rights
– Accuracy or completeness of information

### Limitation Period

Any claims relating to our products or services must be brought within one year of the date the claim arose, unless otherwise required by applicable law.

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## Indemnification

### User Indemnification

You agree to indemnify and hold harmless Soniqueo, its officers, employees, and agents from any claims, damages, or expenses arising from:
– Your use of our website or services
– Violation of these Terms of Service
– Infringement of third-party rights
– Submission of false or misleading information
– Any illegal or unauthorized activities

### Scope of Indemnification

This indemnification includes reasonable attorney fees, court costs, and other expenses related to defending against such claims.

### Notice and Cooperation

We will provide prompt notice of any claims subject to indemnification and cooperate reasonably in the defense of such claims.

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## Governing Law and Disputes

### Applicable Law

These Terms of Service are governed by the laws of the People’s Republic of China, without regard to conflict of law principles.

### Dispute Resolution

**Preferred Resolution Method:**
We encourage users to contact us directly to resolve any disputes or concerns:
– Email: [email protected]
– Contact Person: Ethan.Z
– Response time: Within 2 business days for initial response

**Formal Dispute Resolution:**
For disputes that cannot be resolved through direct communication:
– Disputes shall be resolved through binding arbitration
– Arbitration will be conducted in accordance with applicable arbitration rules
– The place of arbitration shall be in China unless otherwise agreed
– The language of arbitration shall be English or Chinese as mutually agreed

### Jurisdiction

For any legal proceedings not subject to arbitration, the courts of China shall have exclusive jurisdiction.

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## Modifications and Updates

### Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective:
– Immediately upon posting on our website
– After notification to registered users (where applicable)
– As specified in the updated terms for significant changes

### Notification of Changes

We will notify users of material changes through:
– Website announcements
– Email notifications to registered users
– Updated “Last Modified” date at the top of this page

### Continued Use

Your continued use of our website or services after changes constitute acceptance of the modified Terms.

### Version Control

We maintain records of previous versions of our Terms of Service. If you need to reference a previous version, please contact us.

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## Termination

### Termination by User

You may stop using our website and services at any time. For registered accounts:
– Contact us to request account deactivation
– Download any important information before termination
– Outstanding orders or quotes remain subject to separate agreements

### Termination by Company

We may suspend or terminate your access to our website or services:
– For violation of these Terms of Service
– For illegal or harmful activities
– For security reasons
– At our sole discretion with reasonable notice

### Effect of Termination

Upon termination:
– Your right to use our website and services ceases immediately
– Outstanding business relationships and orders are handled separately
– Provisions of these Terms that should survive termination remain in effect
– We may retain certain information as required by law or business needs

### Survival

The following sections survive termination of these Terms:
– Intellectual Property Rights
– Limitation of Liability
– Indemnification
– Governing Law and Disputes
– Any accrued payment obligations

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## Miscellaneous

### Entire Agreement

These Terms of Service, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Soniqueo regarding use of our website and services.

### Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

### No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

### Assignment

We may assign our rights and obligations under these Terms without notice. You may not assign your rights or obligations without our prior written consent.

### Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to:
– Natural disasters or extreme weather conditions
– Government actions or regulatory changes
– Labor disputes or supply chain disruptions
– Technological failures or cyber attacks
– Pandemic or public health emergencies

### Contact Information

For questions about these Terms of Service, please contact us:

**Email:** [email protected]
**Contact Person:** Ethan.Z
**Company:** Soniqueo
**Website:** www.soniqueo.com
**Business Hours:** Monday to Friday, 9:00 AM – 6:00 PM (China Standard Time)

### Language

These Terms of Service are prepared in English. In case of any translation into other languages, the English version shall prevail in case of any discrepancies.

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## Industry-Specific Terms

### Industrial Equipment Applications

Our ultrasonic cleaning equipment is designed for professional industrial use in:
– Aerospace component cleaning and maintenance
– Automotive parts cleaning and restoration
– 3D printing post-processing and support removal
– CNC machining debris and coolant removal
– Medical device cleaning and sterilization preparation
– Electronics and semiconductor cleaning
– Firearm maintenance and restoration
– Musical instrument restoration and maintenance

### Technical Support and Training

We provide technical support including:
– Equipment installation guidance
– Operational training for your technical staff
– Maintenance recommendations and schedules
– Troubleshooting assistance
– Upgrade and modification consultations

### Custom Manufacturing Terms

For customized equipment orders:
– Technical specifications must be confirmed in writing
– Design changes during manufacturing may incur additional costs
– Delivery timelines depend on complexity and current production schedule
– Acceptance testing procedures are defined for each custom project
– Warranty terms may vary based on customization extent

### International Sales Terms

For international customers:
– All transactions are subject to applicable export/import regulations
– Customer is responsible for import duties, taxes, and customs clearance
– Shipping and insurance arrangements are confirmed before delivery
– Technical support may be provided remotely or through local partners
– Currency exchange rates are fixed at time of order confirmation

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**Terms of Service** | **Effective Date: 08.2025** | **Contact Us** | **Back to Top**